Last updated: June 2026
Agreement to Terms
By accessing and using the brook-kestrel website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Use of Website
You may use our website for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any portion of the website or any systems or networks connected to it
- Use any automated means to access the site or collect information from it
- Transmit any material that is defamatory, offensive, or otherwise objectionable
- Interfere with or disrupt the website or servers or networks connected to it
Intellectual Property
The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of brook-kestrel and is protected by United Kingdom and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this website without our prior written consent.
Service Bookings
Booking Process
Submitting a booking request through our website does not guarantee service availability. All bookings are subject to confirmation by our team. A binding agreement is formed only when we provide written confirmation of your booking.
Pricing
Prices displayed on our website are indicative and may vary based on curtain dimensions, fabric type, location, and extent of soiling. Final pricing is confirmed during or after the initial consultation.
Cancellations
You may cancel or reschedule your booking without charge if you notify us at least 48 hours before the scheduled appointment. Cancellations made with less than 48 hours notice may be subject to a cancellation fee to cover our technician's travel costs.
Service Delivery
Access Requirements
You must provide safe and reasonable access to your premises and the curtains requiring service. Our technicians may decline to perform services if access is deemed unsafe or if working conditions are unsuitable.
Results
While we strive to achieve excellent results, outcomes may vary depending on fabric type, age, condition, and previous treatments. We do not guarantee that all stains or damage can be removed.
Liability
We carry appropriate public liability insurance and take all reasonable care when handling your curtains. However, we accept no liability for damage to extremely delicate, antique, or already-damaged fabrics where the risk has been communicated to you prior to service.
Disclaimer
The information on this website is provided on an "as is" basis without warranties of any kind, either express or implied. We do not warrant that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website or server are free of viruses or other harmful components
Limitation of Liability
To the fullest extent permitted by law, brook-kestrel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
Our total liability for any claim arising from or relating to these terms or your use of our services shall not exceed the amount paid by you for the relevant service.
Indemnification
You agree to indemnify and hold harmless brook-kestrel and its employees from any claims, damages, losses, or expenses arising from your violation of these Terms of Use or your use of our website and services.
Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of any third-party sites.
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website following any changes constitutes acceptance of those changes.
Contact Information
For questions about these Terms of Use, please contact us at:
brook-kestrel
47 Kestrel Lane, Brookside
London SW11 4RQ
United Kingdom
Email: [email protected]